Terms of service

Delivery:
All Apparels can be sent to you, directly to the recipient, or to another address at your request.

Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or in case premises are locked. 

If an experience pack goes astray in post, we will provide a duplicate free of charge. Please contact us as soon as possible for this.

There are no guarantees for courier shipments – we try and deliver to you as required however in various conditions beyond our control there could be delays.

Complaints & Liability:
We welcome your feedback on all of our Apparels. If you have a problem or complaint on the day, please bring it to the attention of your experience manager or contact us at Customer Care as soon as possible, so we have a chance to put matters right. If your problem is not resolved on the day, please contact our Customer Care and we will be happy to take the matter up with the supplier.

Whilst we take every care in choosing our suppliers, inclusion of an experience in our range does not mean that we guarantee the safety standards or satisfactory performance of any of the experience suppliers. Also at times despite taking care to ensure timely execution – due to reasons beyond our control there could be delays or missed timelines because of traffic related problems, courier delivery delays or National Holidays. Exciting Lives’ liability for any claim of breach of obligation because of – but not limited to – the factors mentioned above regarding any single voucher, item or experience shall not exceed the price of that experience.

M Store and it’s employees or Directors are not responsible for claims arising from personal injury, death due to the negligence, delays in implementation or any other losses of any kind that you may face while participating in any of the experiences or products purchased. By purchasing and booking any activity you do so at your own risk and with the knowledge that there could be delays and/ or injuries in case of sports and adventure related activities.

Copyright & Others:
All prices quoted in our promotional literature and on our website do not include taxes and these may be charged extra as you check out. We reserve the right to increase the price of any item without notice.

The text, illustrations and images used on the M Store website, promotional literature, EDMs are protected by copyright and must not be copied in whole or in part without the express permission of M Store.

All the above terms and conditions apply as a condition of using any voucher, whether or not the voucher holder is the original purchaser. M Store reserves the right to change these terms from time to time without reference to customers. These terms and conditions do not affect your statutory rights as a consumer, and are governed by and in accordance with Indian law. The purchaser and M Store agree that any problems fall under the jurisdiction of the Tirupati courts.